Shipping policy

Last updated: October 18, 2026

Thank you for shopping at Marblous. This Shipping Policy explains how and when your order will be delivered. Marblous (marblous.com) is operated by KAAZ LLC, a Wyoming limited liability company.

1. Order Processing Time

All orders are processed within 5–10 business days (Monday to Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

During peak periods or promotions, processing may take a little longer. If your order is significantly delayed, we will contact you by email.

2. Shipping Destinations

We currently ship to addresses within the United States, including P.O. boxes and APO/FPO addresses, and to selected international destinations shown at checkout. If your country is not available at checkout, we are unable to ship there at this time.

3. Shipping Methods, Costs and Delivery Times

Destination	Method	Estimated delivery*	Cost
United States	Standard Shipping	10–15 business days	Calculated at checkout
United States	Express Shipping	5–10 business days	Calculated at checkout
International	Standard International	15–20 business days	Calculated at checkout

*Estimated delivery times start once your order has been processed and shipped, not from the date of purchase. They are estimates provided by our carriers and are not guaranteed.

The exact shipping cost for your order is always displayed at checkout before you pay.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Tracking information may take up to 48 hours to update. If you have not received a tracking number within 5 business days of placing your order, please contact us.

5. Customs, Duties and Taxes

United states and international orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in our product prices or shipping costs and are the responsibility of the customer. We have no control over these fees and cannot predict their amount. Customs processing may also delay delivery.

If you refuse to pay customs charges and the package is returned to us, we will refund the order minus the original shipping cost and any return shipping fees.

6. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

If you notice an error in your address, contact us as soon as possible. We can update it only if the order has not yet shipped.

7. Lost, Stolen or Delayed Packages

If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, and wait 48 hours, as packages are sometimes marked delivered early. If it still has not arrived, contact us and we will open a claim with the carrier.

If your package has not arrived within 10 business days after the end of the estimated delivery window, please contact us and we will investigate and, where appropriate, send a replacement or issue a refund.

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at contact@marblous.com with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Refund & Return Policy.

9. Order Cancellations

You may cancel your order free of charge before it has shipped by contacting us. Once an order has shipped, it can no longer be cancelled, but you may return it under our Refund & Return Policy.